FAQ

The Payments Trust team believes that the payment process should be easy and transparent, and the experience of use should be perfect - both for you and for your customers.

Some people of our team worked in global companies, others took part in successful startups.

Together we form a dynamic and highly qualified team of professionals in the field of payments.

Initially, we had a simple goal:“Let's create a unique and fast system, with a universal API, so it can reproduce every payment scenario that customers would like want to create.” Then we proceeded to the next step: “Let's create a system that will be flexible for developers and equally easy and affordable even for those who are faced with the term payment system for the first time.”

Today, our audience is global, as is our reach is. We help sellers from more than 30 countries increase conversion in their stores and take their business to a whole new level.

Ultimately, your customers are at the first place, and the payment process is the most important step in cooperation with them. That's why we are working to make Payments Trust the best payment gateway in the payment industry.

Our customers receive higher margins and significant increase in sales. All this while being confident in security and support from Payments Trust specialists. We bear the burden of compliance, processing and service so that our customers can focus on what they do the best - selling excellent products and services.

Our team of managers is always ready to help you! Do you want to start using our system or find out how you can make your business better and improve your customer service? Contact us right now!

Payments Trust is a payment system, an open web interface with which Mastercard / VISA card holders from around the world can pay for goods / services on your site, as well as send money transfers from card to card.

Registration in the Payments Trust payment system is carried out by submitting a personal application and subsequently passing an interview with the manager.

Online dating sites have dramatically changed the way we meet new people - it doesn’t matter if we are looking for a serious relationship or someone we can just chat and have fun with.

Competition in the online dating market is growing, and due to the fact that there is a huge choice for relationship seekers, online dating business owners must ensure the best quality customer service so that their service their service to be really easy to use.

“Remember, when you put consumers first, they put you first.”
Why to choose Payments Trust for your dating site?

  • Technology and Integration
  • Security and fraud prevention
  • 3D Secure Smart Authentication
  • Split transaction volume across multiple trading accounts
  • Increased conversion
  • Convenient, fast and secure payments from mobile devices
  • Service for users around the world
  • Support you can rely on

Two-factor authentication, also known as 2FA, is an additional level of security that requires not only a password and email address, but also something that only this user has, that is, a 2FA code sent to a mobile device via a software token security.

Using an email address and password along with a 2FA code makes it difficult and almost impossible for potential attackers to gain access to and steal personal data or a person’s identity.

Calculation of funds is carried out in a period of two weeks with concomitant freezing of 10% of the funds for 6 months. For the opportunity to reduce the period and percentage of freezing, contact your manager for more information.

Yes. Payments Trust allows you to accept funds in more than 40 different currencies. Remember that currency conversion fees may apply.

This happens very rarely, but from time to time the seller may not find the money that you transferred to him. This may be due to communication errors.

Please contact us if this happens by clicking on the available contact channel below. We can find your transaction and provide you with the transaction ID of the recipient. Then, you will need to contact the seller’s website and provide him a cash transaction ID to find your funds in his system and transfer them back to you.

The reliability of the Payments Trust payment system is confirmed by certificates (...). **
All payments are carried out according to a three-stage verification scheme:

  • When making a transaction, the payer is asked for the full details of the card (card number, card expiration date, CVV code)
  • The operation is confirmed by OTP, which comes to the user's mobile phone.
  • The operation is also confirmed using the 3-D Secure protocol.

You have the option of returning the transaction through Payments Trust. Refunds can be made on a transaction if the total amount of the refund does not exceed the amount of the initial payment. Refunds can be made through the Payments Trust API or online using our merchant login tool. Merchants can only refund the payment back to the card that was used for the initial payment.

You can ask any questions directly related to the Payments Trust system in our online chat, write to us by mail or contact us in any way convenient for you. See the Contacts section or contact your personal manager.

Payments Trust provides for the use of bank payment cards Visa, Visa Classic, Maestro, MasterCard, as well as electronic money, prepaid vouchers and cryptocurrencies.

Yes, you have the opportunity to receive electronic checks in PDF format for each transaction. Also, both buyers and traders receive notifications by e-mail after each transaction.

No. The financial data that you register with Payments Trust should only be indicated in your name. From time to time, we conduct checks to ensure that this condition is met.

Just contact Payments Trust support. We will ask you some questions to help us find an account and provide you with the necessary information.

Contact us by clicking on the chat button in the lower right corner, and our team will help you. If you do not have access to the email address that you registered, you need to include your new email address in your message.

If you need to change your email address, you may be asked to verify your identity first.

You can reset the Payments Trust password yourself by following our automatic password recovery procedure.

On the login page, click on the Forgot password link. Enter the email address registered in your account and click Submit. After that, you will receive an email from us with instructions for resetting your password.

If you cannot perform the procedure using the automatic process, just contact us by clicking on the available contact channel below, and our team will certainly help you with this.

24/7 support of your business You can use our online chat in which you will be allocated a personal manager to solve your problem or let us know about your problem by e-mail

support@paymentstrust.com